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FAQ's

Below, we've compiled a helpful list of FAQ's which should be able to answer many of the questions you have around renting or leasing an investment property. If there's something, in particular, we haven't answered or any additional information you require, please don't hesitate to get in touch. Speak to the team directly on 08 6296 5377 or via the enquiry form.

Landlord FAQ’s

Will you conduct regular routine inspections?

Our professional Property Management staff will conduct a routine inspection of your property after 6 weeks from the tenant moving in. A regular inspection is then carried out every 3 months to ensure your property is well maintained.

Will I receive rent as soon as the tenant has paid?

We understand how important it is to receive your rental income as quickly as possible, however, we run Income Statements monthly. We can pay directly into your nominated account, pay any outgoings such as Council Rates, Water Rates and Insurance policies as required. Statements are then emailed to you.

How will I receive payments?

Payments are made on the first business day of every month for the funds received the month prior by electronic funds transfer directly to your nominated account.

Is the tenant guaranteed?

Our processes ensure every effort is made to screen for the best applicants and minimize risk. However, as rental payments and conduct are entirely at the discretion of the individuals, we recommend Landlords consider Landlord Insurance.

Who chooses the tenant?

We will make a recommendation but the final choice is yours as the landlord.

If an application is rejected, what reason is given?

Our protocol is not to provide a reason. There is no legal obligation to do so.

What checks does AW Property Group undertake?

AW Property Group uses a combination of approaches to check a tenant’s leasing and payment history. These include a 100 point ID check, contacting previous Landlords or managing agencies and confirming employment.

How are applications for tenancy made?

Prospective tenants must first view the property with a Property Manager and if they wish to apply, must then complete an application form and authorise AW Property Group to check the information provided.

How frequently is the rental return reviewed?

We conduct rent reviews at the beginning of each new tenancy, at routine inspections or if market conditions shift rapidly – whichever occurs first. No changes to rent are made without consultation.

What if I would like a higher figure?

We are happy to try for that figure as long as you are comfortable that your vacancy may be extended as a result.

How do you arrive at my property's weekly rental value?

To achieve the maximum rental price in the shortest possible time, we consider demand, current availability of competing properties and factors such as location and features.

We hope we've been able to answer any questions you may have had. If do have any remaining questions, please feel free to get in contact with us on 08 6296 5377, or make an enquiry now via our enquiry form.

Tenant FAQ’s

As property managers we are often asked many questions by current and prospective tenants which we are always happy to answer. To assist tenants the Department of Commerce have put together a wonderful document that answers many of these questions in great detail. Below we have included some of our most frequently asked questions with the answers directly from the Department of Commerce Publication ‘Renting a Home in Western Australia – a tenant’s guide'.

The full guide can be found at: https://www.commerce.wa.gov.au/sites/default/files/atoms/files/tenantsguide.pdf

How many Routine Inspections take place per year?

Tenants are entitled to the ‘quiet enjoyment of the property’ (in other words, your peace, privacy and comfort). When the lessor/property manager enters the premises, they must provide you with appropriate notice and be careful not to interfere with your privacy or use of the premises. No more than four routine inspections are allowed in any 12-month period (and an inspection is not allowed when collecting rent). Routine inspections allow the lessor/property manager to note any maintenance required and ensure you are looking after the property. Routine inspections can also help to determine what is ‘fair wear and tear’ and what is ‘damage’.

Do I need contents insurance?

As a tenant, it is your responsibility to take out your own home and contents insurance to cover your personal belongings, Damage and loss can come from various sources, such as theft, water damage, fire and other natural disasters. The lessor’s building insurance, if they have it, will not cover your things.

Who pays for the Water?

You must pay for the water you use unless your agreement provides for sharing costs, for example, shared costs for watering gardens. The lessor/property manager is responsible for paying the annual service charges (water rates). To encourage careful use of water, the Water Corporation has a sliding scale of charges. The higher the use, the higher the price for each kilolitre. A kilolitre is 1,000 litres.

How do I know if there will be a rent increase?

For most tenancies, the Notice to tenant of rent increase (Form 10) should be used by the lessor/property manager to give you at least 60 days’ notice about a rent increase. The notice includes details of the amount of the increase and the day it will take effect.

How much is the security bond and what is it used for?

You will usually be asked to pay a security bond in advance to cover any costs you may be liable for at the end of a tenancy, such as damage you caused to property or chattels, outstanding water usage charges or unpaid rent. When you or another tenant pays the bond, the lessor/property manager must immediately issue a receipt. The receipt must show the name of the person who paid, the amount paid, the date of payment and the address of the rental premises. It is against the law for you to be asked to sign a bond disposal form before your tenancy has ended. The security bond cannot be used by any party or person unless by written agreement or by a court order.

What is a Property Condition Report and what do I need to do with it?

The lessor/property manager must prepare a report describing the condition of the property at the start and the end of the tenancy. The Property condition report (Form 1) sets out the minimum contents required to be in the report and is available on the department’s website. The property condition report sets down and lists, on a room-by-room basis, all the contents and identifies if they are clean, damaged and/or in working order. Further comments about anything damaged or in bad condition may also be included; for example, a cracked ceiling, torn fly screen, stained carpet in main bedroom, dirty or chipped walls. Within seven days of moving in the lessor/property manager must provide you with two copies of the property condition report. You will have seven days after you receive the property condition report to mark anything you disagree with on both copies and return one copy to the lessor/property manager. Keep your copy in a safe place as this will be important evidence if a dispute arises at the end of your tenancy. If you do not return a marked up copy, it is understood you have accepted the report as an accurate description of the property.

Can I sublet the property?

Subletting (or ‘assigning’) the rental property is where a tenant rents out all or a part of the premises to another person. The prescribed tenancy agreement enables the lessor/property manager to choose whether to: • permit you to sublet; • prohibit you from subletting; or • permit you to sublet but only with their written consent. If the lessor agrees to allow you to sublet but only with their written consent, then the lessor must not withhold consent unreasonably. If the agreement does not make any reference to your ability to sublet, then the agreement is deemed to include the provision that subletting can occur with the lessor/property manager’s written consent.

What are the costs involved in renting a property?

There are significant up-front costs, so think about what you can afford. Renting a house at $380 per week could cost you around $2,500 to move in. You could have to find the money to pay for: • rent in advance (two weeks): $760; • a security bond (equivalent to a maximum of four weeks’ rent): $1520; • a pet bond (if you have one and are allowed to keep one under the tenancy agreement): a maximum amount of $260; and • other costs associated with changing house, such as moving furniture etc.

We hope we've been able to answer any questions you may have had. If do have any remaining questions, please feel free to get in contact with us on 08 6296 5377, or make an enquiry now via our enquiry form.

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