Please note that all maintenance and repairs requested must be in writing, any Emergency repairs must be reported by telephone immediately and put in writing as soon as possible after that phone call. It is important that a tenant reports any general maintenance and repairs as soon as they are noticed so they don’t get any worse.
When logging maintenance please give as much information as possible, make, model, serial number (if an appliance, air conditioning etc) and attach photo(s) if possible.
Advise us of your preference regarding access, allow trades person access with agency keys OR arrange time with trades person to access with your attendance. The quickest way to have repairs attended to is by allowing trades people access. You can do this by giving authority to use agency keys to enable to required tradesperson to access the property.
Please note if the maintenance issue is found to be tenant fault or non-existent the invoice will be charged to the tenant.
In the event of an emergency please TEXT our After Hours Emergency Number 0405 804 245. After the emergency is attended to we will need it in writing for the records.
WHAT IS AN EMERGENCY REPAIR?
- Gas Leak – if Mains contact Alinta or Kleenheat Gas
- No Power – check RCD’s etc first
- Roof Leaking/ Flooding
- Blocked Toilet that is overflowing
- No Water (Check Mains first)
- No Hot Water (Check Hot Water System)
- No Gas for Cooking
- Can’t secure premises (not tenant fault)
WHAT IS NOT AN EMERGENCY REPAIR?
- Air-conditioning not working
- Reticulation not working
- Fault with Garage Door
- Poor Water Pressure
- TV Reception
- Hinge broken on cupboard door
- Loose door handle
- Dripping taps
- Locking yourself out
MAINTENANCE REQUEST FORM
Please double check we’ve got these details right and we’ll let you know as soon as any similar properties hit the market.